Customer Service Archives

So McDonald’s Thinks It Can Force “Ordering Compliance”? The Follow Up – Part 2

May 18, 2022 Skip

So my first post, “So McDonald’s Thinks It Can Force “Ordering Compliance”?“, told the tale of poor customer service at the Laconia McDonalds (“You WILL use our ordering kiosk – Oh, the sausage burrito isn’t on it…”) and then attempting to get in contact with a responsible adult (“So McDonald’s Thinks It Can Force “Ordering … Read more

So McDonald’s Thinks It Can Force “Ordering Compliance”?

May 16, 2022 Skip

Last week, the Grandson had to have a tooth removed (lower front as his permanent tooth had erupted behind that baby tooth) and a couple of cavities filled. TMEW promised him that later on that day, we’d take him to McDonald’s. Well, that didn’t happen as he, like many kids his age, bit his lower … Read more

Deliberate Design? – City Hall Remodel Makes it Harder To Hold Them Accountable

September 2, 2021 Laurie Ortolano

COVID, taxes, and surplus dollars have allowed the City of Nashua to give City Hall a makeover. They’ve added Fort Knox like 2-inch thick bulletproof glass – impervious to bullets and (COVID?), and Keypad locks on virtually every door in City Hall.

Brittany Infographic Teacher Union Cycle

Teachers have forgotten that they’re in the customer service business (and they are making the customers unhappy)

August 8, 2020 Skip

Teachers have forgotten that they’re in the customer service business. In fact, they’ve forgotten they have customers that just happened to have outsourced their responsibility to teach their kids to others. Now, they may well be taking that responsibility back because of bad customer service.

On the 12th Day of Christmas, MyVerizon gave to me….

December 24, 2018 Skip

…a huge case case of angina and frustration – an undisclosed charge of $7 just to give them money. Not even via a third party app! Who do they think they are – the airlines? Take a deep breath, Skip. OK, I did. Didn’t help. All I wanted to do was to: Pay off TMEW’s … Read more

FairPoint….happens

September 26, 2018June 2, 2013 Skip

FairPoint Communications purchased all of Verizon’s landline business a few years in NH, VT, and ME. They made a big deal out as well they should have – it greatly increased their subscriber base. They also made a lot of promises, such as ramping up employment and rolling out “high speed” Internet, especially out in the northern part of the state. However, they took on a ton of debt to do so – and it showed early on in carrying out those promises.

Personally, their customer service sucked. Just as soon as they announced their “new website”, I went over to set up electronic payments – especially since they had to pay Verizon to continue to provision a number of software packages as FairPoint was not ready with their own when Cutover (when the line transferred from Verizon to FairPoint). Accurracy and quality of response simply sucked when the FairPoint systems kicked in. I CANNOT tell you how many hours I spent on the phone trying to get my online account to actually allow me to pay my bill. I finally gave up and just recently tried again (and was quite surprised when it actually worked).

Yeah, that feeling lasted a whole long time. I called them a bit ago on a billing question and ended up signing up (under NH’s deregulation of the electricity provider industry) to sign up for their electrical provisioning arm, FairPoint Energy (yeah, delusional at the time). Kept paying the PSNH bill as normal – and I did see a small downtick in the cost. But NOT enough to put up with this: