The Kano Model of Civilization

In the course of my career I’ve taken many classes and seminars.  One such course was an introduction to the subject of quality, wherein we learned about the Kano Model of Quality (header image from the link), among other things. 

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An Open Letter to Neil Oliver and Glenn Beck

Gentlemen:

I watched – and rewatched – your hour-plus discussion ranging from shoes, ships, and sealing wax to cabbages and kings.  It was, to put it mildly, a sheer delight.

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Hungry Wolves and Darkened Campfires

So in the clusterfark that is Afghanistan, the entire world is either laughing at us – e.g., China, Iran, Russia (even if discretely) – or watching in horror as the world’s most powerful military not just cuts and runs, but can’t even evacuate every American citizen.  And is telling those there they need to pay their own way out.

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