Following my post on David Friend and Carbonite’s likley ties to Media Matters and the lefts AstroTurf factory, I received this comment from Mark in California,
Great article. I just tried to cancel my service to Carbonite and when I told them it was due to the advertising pull on Limbaugh, they said, “too late, your service has been restarted. If you had told me it was due to a technical error or problem with Carbonite I could cancel your service and offer a refund.” I asked for a Manager and some guy named Jim got on and played the corporate policy line on me. When I asked who his boss was he told me David Friend.
I cancelled the service back on the 7th of March knowing my subscription was set to run out on 3/18. Carbonite claims our e chat was not a sufficient request for cancelling service. However after telling me a technical problem would be sufficient, you tend to think this is political more than anything else. I hope their stock slide continues. Thanks for posting the alternative companies to this sham organization.
Emphasis mine.
Carbonite sounds desperate, clinging to their subscribers by all means possible. Even if it means being as dishonest to their customers as David Friend seems to have been about pulling his advertising off Rush Limbaugh’s radio program. But there is a lesson learned here.