Human resource executives in any sector face numerous challenges. From attracting and retaining the best talent, managing complex relationships, and embracing change and diversity in workplaces among other issues, their task is cut out.
It is even more challenging when you think about the current work environments. Workplaces such as the online casino philippines using gcash, as Houston G. O’Keefe points out, present unique challenges to human resource executives. The fact that majority of the employees will be working remotely where they will be solving players’ issues such as casino deposits that do not reflect, the welcome bonus which cannot be fully claimed, and failure of the system to release the player’s casino winnings among others, makes it hard for the human resource executives bring everything together. In this article, we will be exploring the challenges that online casino Philippines and other jurisdictions face as they try to bring together a dynamic field.
Managing a spread-out workforce
With the COVID-19 situation, the workplace environment changed. People were working remotely since there were strict requirements to social distance as one way of curbing the spread of infections. This has now become the new normal. Some sectors have never gone back to pre-COVID times. They have fully embraced remote working, designing their human resource in a way that managed workers remotely.
This can be a big challenge, especially for an industry that had only known physical workplaces. Luckily, for PH online casinos and other jurisdictions, the operators had embraced remote working, where workers did not have to be in one place to offer the required services. However, this comes with its challenges. Sometimes managing people who are spread out in different regions and timelines can be a herculean task. Online casinos employ people from different countries, some speaking different languages. Others are located in different timelines, such that when some are reporting for work, others are leaving for the evening.
As a human resource executive, this can be a challenge especially if you have not mastered these differences. At a time, you may be seeking a report from an employee who is in Indonesia and you want him or her to liaise with a colleague in New York. If you do not synchronize their times properly, the report may be delayed affecting several aspects of the company. To succeed in the management of employees who are located in different regions, you need to use programs that recognize these differences and also keep yourself updated on what is happening around you.
Optimization of new talents
The competition in the online casino industry is stiff. Operators are looking for ways to attract and retain players or customers. To achieve this, they need workers who are not only motivated but also skillful. They have to attract the best if they are to keep up with the competition.
Human resource executives have a responsibility to ensure that the workforce they are hiring live up to the dream of the online casino operator and at the same time stay motivated to keep the players coming. It is also crucial to hire employees who are familiar with the complicated software and hardware that are found in online casino platforms. With the scarcity of such a workforce in the market, it is not an easy task for HR executives to meet these expectations. They have to be smart, use effective strategies to attract talent, and optimize it for the attraction and retention of the players.
Managing relocation
With online casino operators having multiple locations where they operate in different countries, at one time or another, there will be the need for staff relocation. This is one of the challenging aspects for employees. Some may be required to relocate to a foreign country where they will encounter the following aspect
- New culture
- New ways of doing things
- New people
- And a different working format
It is the responsibility of the human resource executive to handle relocation. If it is not done well, it can affect staff productivity and the entire organization. A human resource executive working in an online casino space can find it hard to manage relocation if it involves moving to a location where gambling is not embraced positively. They need to prepare the employee for all possible scenarios to allow them to cope in a new environment. Failure to handle some aspects such as expectations may lead to disastrous results.
Embracing change
They say change is inevitable but those who bear the greatest brunt are the people who are supposed to midwife the change process. And these are none other than the human resource executives. An online casino and Philippines economy, for instance, may not be doing well and the operators are forced to downsize the business.
It will be the role of the human resource to identify those who will be affected. It is not an easy task, breaking the news of changes including job losses to people who have been serving for years. Human resources executives are normally in a position that not many would envy, sometimes they even become victims of their success.
Human resource executives face numerous challenges and these are more pronounced in workplaces that embrace remote working such as online casinos. Coping with these challenges requires a great level of training, experience, and embracing teamwork.
