Well, we’re back up; our hosting company got nailed by a higher level ISP packet flood

Hello,

Thanks for your continued patience, and my apologies for the delay. During the 6:00am EDT hour we were alerted to a major event which affected multiple services hosted by Nexcess. Further investigation showed that the network event was caused by excessive network saturation by a major upstream provider, which effectively would have impacted websites and internet access far beyond the scope of Nexcess and Liquid Web.

Our networking engineers have re-routed traffic around the Internet providers we utilize who continue to be impacted by the larger Internet issue. At this time all of our datacenters are fully accessible, however depending upon a client’s ISP networking may still reflect a website or Nexcess resource as down or inaccessible. Due to the scale of this event the resources available to us to resolve this issue are limited but our Engineers are still hard at work to ensure stable service is restored.

We are seeing connectivity and network traffic restored to all data centers at this time. however, depending upon a client’s ISP, networking may still reflect a website or a Liquid Web or Nexcess resource down.

We apologize for the disruption and are monitoring both internal and external networks closely. Additional updates will be provided as soon as they are available.