Through serendipity I’ve ended up working in HIT (health information technology). I take 50 calls a day with independent insurance agents/brokers to navigate the hoops to qualify to sell on the FFM (Federal Facilitated Marketplaces). The Government websites they need to access to register are riddled with random error messages, and simply attempting to log in to complete this process routinely fails. The agents/brokers are, to a person, terrified. If they cannot complete this process by October 1st (the deadline) they are hosed. Nobody knows what to do, and this will only get worse when millions of consumers join the fray of the marketplace. It appears nobody scaled the back end to accommodate this exponential growth. And now?, It’s too late. It’s like the owner of the White Star line getting a telegram about the Titanic sinking and saying “We need to order more lifeboats.” And these are the smartest guys in the room? #soscrewed. For obvious reasons, don’t use my name please…
(H/T: Instapundit) I work for an ERP (Enterprise Resource Planning) software company: we do manufacturing soup to nuts. From the receiving dock to inspection to inventory to shop floor to QA to picking and packing to shipping, we do it. We handle the engineering bits, the work enters, the scheduling, purchasing, and financials (and a whole bunch more around and in between). We do small companies, divisions, and entire corporations ($5 mil to billions in revenue). And one thing that we (and all other ERP companies) know, is test, test, test,test, test…and more test. Single function test, departmental test, cycle tests, flow tests – to complete simulation tests with rigorous results checking. Months and months spent before throwing that GO LIVE switch.
Oh, and did I forget something? Oh yeah – load tests. Do you have enough hardware to support X number of users doing N number of “stuff”? Can your network support the traffic? What happens when you go from 1 location to 3? 3 to 10? Country wide (we’ll leave international aside for purposes of Obamacare)?
