
Is Amazon trying to be the first to implement the retailing version of “The Minority Report” (emphasis mine, reformatted)?:
Amazon is watching you and shipping your next package…even if you didn’t order it. The Seattle, Washington retailer has just obtained a patent that they call “anticipatory shipping,” which targets customers based on their historical shopping trends.
This new software system Amazon hopes will reduce waiting time for customers to receive shopping items and “may dissuade customers from buying items from online merchants.” Although a customer hasn’t yet clicked on buy, Amazon is predicting that he/she will, based on previous orders, product searches, wish lists, shopping-cart contents, returns and the amount of time an Internet user’s cursor lingers over an item.
I think that line should read “from buying items from OTHER online merchants”. Certainly with advanced data mining, a lot of things can be put into a “possible” or “never” sold status in the aggregate – but there is always uncertainty in the individual case. Heck, they might be right in what I would want next – but is that sufficient even if they want to keep their lead in customer service (which as online sales increase, is increasingly being measured by delivery times – when we Americans want something, we want it RIGHT NOW!):

