As I have said in the past, I’ve flown over 500,000 miles for business and most of those on United. In the past, I was a Premier Exec level frequent flier for multiple sequential years in the past. Most of the employees I came into contact with were always cordial and polite (even if getting harassed by folks that had lost their minds and sense of “adultness”).
This event, where a doctor was knocked out by airport security / police and then dragged up the aisle simply because he wouldn’t “voluntarily” give up his seat so that a United employee could sit in it instead of him (a paying customer)? Totally out of bounds.
- Yes, because of the “carriage laws”, an airline has the right to remove you for whatever reason they want.
- Yes, they’ve deserved their $750 million whack in their valuation during the day (even at a $22+ billion valuation, it should get the Board of Directors’ attention).
- Yes, their CEO is a complete fool. I can understand backing your employees, but knocking out a paying passenger?? And the video kinda throws water on the CEO’s claims.
I’ve been in that passenger’s shoes –


