Customer Service Archives - Granite Grok

Customer Service

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So McDonald’s Thinks It Can Force “Ordering Compliance”? The Follow Up – Part 2

So my first post, “So McDonald’s Thinks It Can Force “Ordering Compliance”?“, told the tale of poor customer service at the Laconia McDonalds (“You WILL use our ordering kiosk – Oh, the sausage burrito isn’t on it…”) and then attempting to get in contact with a responsible adult (“So McDonald’s Thinks It Can Force “Ordering …

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FairPoint….happens

FairPoint Communications purchased all of Verizon’s landline business a few years in NH, VT, and ME.  They made a big deal out as well they should have – it greatly increased their subscriber base.  They also made a lot of promises, such as ramping up employment and rolling out “high speed” Internet, especially out in …

FairPoint….happens Read More »