Not exactly the best way to treat employees... - Granite Grok

Not exactly the best way to treat employees…

After the show and after setting up the Podcast page, TMEW and I went and did some shopping.  Bought some DVDs, came home.  Realized soon after that they were still encased in the "Risk Prevention" boxes – "er, hey guys, your RFID alarm system worked splendidly 100% for all 5 DVDs – 100% FAIL, that is".

Drove back to the store (sledgehammer time to break the encasement boxes just seemed so harsh).  Alarm worked this time – walking INTO the store.  Cases removed – with a laugh.

"Hey, TMEW, want fries with that?" Went over to the the local fast food place, to the drive-through.  Placed the order, picked it up, drove over to a parking space ready to munch down to find out that my order was screwed up.

Walked in, walked up to the counter, put the wrong sandwich on the counter, and waited a minute or so for the blue shirted Assistant Managers to finish with their sophomoric joking around to notice that a customer was standing there.  I politely explained I had received the wrong sandwich; could I have the right one, please?

Well, Mr. Blue Shirt #1 (blue, matches well with the Yellow in their logo) decided to take to task /make sport of the order taker (who seemed to be, well, not quite all there in that quiet fashion that sometimes just happens to be): "I TOLD you that I thought you got that order wrong!  I was RIGHT!  You were wrong!". 

In front of the other Assistant Managers.  In front of the other customers.  And in front of me.  A public dressing down over a simple sandwich.

I waited to receive my replacement and said thanks to Ass. Mgr #2, asking of him "What is his name, please?" (nodding to Ass. Mgr #1). "Josh" (will call him that for now).

Excuse me, Josh?

Yes sir?  Is there something I can do for you?

And that’s when I got my revenge – I got the chance to practice "the look" I get from TMEW when I go out of bounds:

You just made fun of your employee in front of your other employees.  In front of your other customers.   In front of me.  You call that GREAT Customer Service?  Really?

Deer-in-headlight looking fellow now.  I continued.  In front of his other Ass. Mgr. buddies that hadn’t stopped him from doing what he did:

You are going to apologize to your employee.  In front of these guys.  In front of these other customers. And in front of me.  Go get him. 

NOW!

He looked at me, scampered to the back, called the employee’s name, asked him to come to the front.

"I am sorry for what I did – I apologize.  I should not have done what I did."

Thank you, Josh.

I’m sure that he wasn’t exactly "lovin’ it", but he did it.  His Ass. Mgrs.?  I’m not sure they knew quite had just happened, but boy, they sure were quite quiet when I turned around to leave.

Tomorrow, I’ll contact that franchise to ensure that there was no retribution afterwards. You just don’t pick on someone like that – especially when a hungry (and curmudgeon-like) blogger is standing there.

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