Spirit Airlines is NOT in line for the best Customer Relations reward this year - Granite Grok

Spirit Airlines is NOT in line for the best Customer Relations reward this year

From RedState:

  • You and your friend are flying to Myrtle Beach to do some golfing. Sounds like fun; have a good time!
  • Oops! Your regular carrier cancels your flight! Well, that’s all right: they get you a flight on another airline. So, you fly off…
  • …and your plane promptly loses both engines because of a flock of what were likely geese*. And, oh, look, there’s the Hudson River.
  • Fortunately, your captain today is Chesley B. Sullenberger III, who proceeds to demonstrate that he’s just that good. So you manage to actually walk away from a forced water landing in the middle of winter. Don’t buy any more lottery tickets, by the way – and look both ways while crossing the street from now on. You’ve used up your quota of luck for a while.
  • All of this means that you never actually make it to Myrtle Beach.
  • And so, when you eventually get around to calling your original carrier to cancel your return trip, guess what happens?

That’s right! Spirit Airlines charges you a $90 cancellation fee! See also here.

I have flown hundreds of thousands of miles – never have I run into anything as bizarre as what happened to these folks, especially at the tail end of the episode with a cancellation fee! 

Things have gotten worse for fliers since I started in the early 1980’s – from being treated as a person, now most passengers would agree that the flying experience is not much different than riding a bus with wings; I am glad that my position right now does not require trips away from home.

But even with the hard times and the search for squeezing every dime to save the biz does not give Spirit the lame excuse to charge a $90 fee….

 

 

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